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The Products ordered by the Customer will be delivered in mainland France or in the following zone(s): EU countries & outside the E.U.


Deliveries take place within 3 to 5 working days to the address indicated by the Customer when ordering on the site.


The products are delivered to the delivery address which was indicated when ordering and within the times indicated.

These deadlines do not take into account the order preparation time.


The Seller offers hand delivery to the following address: 7 rue du Taennchel 67600 Sélestat

Send an email to the following address:


  • Indicate it when choosing delivery in our order menu


  • Indicate your different availability slots


  • Within 24/48 hours, the customer receives a response with different proposals for hand delivery.

When the Customer orders several products at the same time, they may have different delivery times, delivered according to the following methods:

  • The Seller sends you an e-mail to suggest that you wait for the remainder for a single & single shipment


  • In the event that the Buyer refuses the first proposal, the missing products will be sent in a second phase when they are back in stock, the sending will be at the Seller's expense.

In case of shipping delay:


  • The Customer is first notified by email of the delay in shipping.

    In case of shipping delay:


  • The Customer is first notified by email of the delay in shipping.

  • In the event of late delivery, the Customer has the option of resolving the contract under the conditions and procedures defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the “outbound” costs under the conditions of Article L 138-3 of the Consumer Code.

  • The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to monitor the order.

  • Contact +33 (0) 781 028 229

  • The Seller points out that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is up to the Customer to notify the carrier of any reservations about the delivered product.

  • Deliveries are ensured by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access.

  • When the Customer himself is responsible for using a carrier he chooses himself, delivery is deemed to have been made upon delivery of the Products ordered by the Seller to the carrier who accepted them without reservation. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty recourse against the Seller in the event of failure to deliver the goods transported.

  • In the event of a specific request from the Customer concerning the packaging or transport conditions of the products ordered, duly accepted in writing by the Seller, related costs will be subject to additional specific invoicing, based on a quote previously accepted in writing by the Seller. Customer.

  • The Customer is required to check the condition of the delivered products. He has a period of 15 days from delivery to make complaints;

       By registered letter with A/R addressed to:

CAMELIA BY LOIC – Complaints Service


7 Rue du Taennchel


67600 Sélestat


Accompanied by all relevant supporting documents (photos, etc.)

  • After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.


  • The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. Consumer Code and those provided for in these General Terms and Conditions.

  • If an item is unavailable for a period of more than 15 working days, you will be immediately informed of expected delivery times and the order for this item may be canceled upon simple request. The Customer can then request a credit for the amount of the item or a full refund and cancellation of the order.

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